Payment and Refund Policy

Dear Valued ARULA for Autism Customer,

This Payment, Refund & Cancellation Policy ("Policy") applies to all payments made for the educational, e-learning, parental training, online assessments, therapy, counselling, behavioural, speech, developmental or related services ("Services") offered by Mayuri Ramdasi Hearing and Speech Solutions Private Limited ("MRHSSPL"), operating under the brand name ARULA for Autism ("ARULA", "We", "Us", "Our").

By purchasing any Service, You (or, where applicable, the parent/legal guardian of a minor) acknowledge and agree to the terms set out below.

1.1. Pre-Payment for Future Services: ARULA adheres to a pre-payment policy, requiring payment for our Services to be made in advance before the initiation of the service. Our prices may vary depending on factors such as age, geographic location, medical needs, etc. ("Demographic Factors") and are decided at Our sole discretion. You hereby agree that such differential prices are no grounds for breach of the Services and shall not entitle You to terminate the Services with us.

1.2. Service Initiation: The provision of therapy services by ARULA is contingent upon successful payment. Within 48 hours of successful receipt and confirmation of payment, ARULA reserves the right to initiate the Services. In the event the Services are not initiated by Us in the specified timeline and We do not provide a specific date for Service initiation, We shall issue a refund of the payment within 30 (thirty) days of the communication by Us about Our decision to not initiate the Services.

1.3. Payment Method Selection: Please note that the availability of payment methods is contingent on the program you have selected or the program that has been suggested for your needs, contingent upon your acceptance and your Demographic Factors. Your designated ARULA Sales Representative will guide you on the available payment methods based on your program choice and location. ARULA, in most cases, relies on a third-party payment gateway / aggregator service to collect the payments towards its Services. Any modifications in the price resulting from the same, such as additional costs, EMIs, interests (if any) are not under ARULA's purview and discretion.

2.1. All payments made to ARULA are non-refundable, where applicable, whether paid fully, partially, upfront, in instalments, or through any offered payment plan.

2.2. Payments remain non-refundable irrespective of:

2.3. This non-refundable policy is essential to:

2.4. ARULA's Services involve advance allocation, for the period of subsequent 1 (One) Year, of internal resources, therapist time, scheduling capacity, program design, administrative planning and platform access. Such allocations are made within 24-48 hours of the successful receipt of the enrolment payment. Once such allocation is made, the corresponding capacity cannot be re-sold or reassigned on short notice. Accordingly, payments are treated as earned upon allocation, irrespective of subsequent utilisation.

2.5. By purchasing any Service, You expressly waive any right to claim a refund, reversal, cancellation or chargeback, except as required by applicable law.

3.1. All cancellations and rescheduling must be communicated in advance through the authorised ARULA channels or representatives.

3.2. Failure to attend a scheduled session or late cancellation shall result in the session being deemed completed and non-redeemable.

3.3. Repeated missed sessions may lead to temporary suspension of Services without refund.

3.4. ARULA may reschedule a session due to therapist illness, emergency or technical difficulties; such rescheduling does not entitle the User to a refund.

4.1. Each package or session plan comes with a fixed validity period communicated at the time of purchase.

4.2. Sessions not utilised within the validity period shall automatically lapse and cannot be refunded, revalidated or carried forward.

4.3. Failed attempts by the User to schedule sessions within the validity period shall not create any right to extension or refund.

5.1. ARULA does not guarantee the continued availability of any specific therapist.

5.2. In case of unavailability (temporary or permanent), ARULA may assign another qualified therapist.

5.3. Therapist changes do not constitute grounds for refund, dispute or cancellation.

6.1. Initial Assessment – Scheduling & Attendance:

6.1.1. Upon payment for the Initial Assessment ("IA"), ARULA and the Parent shall mutually fix a date and time for IA Day 1.

6.1.2. The Parent must complete IA Day 1 within 60 calendar days from the date of payment. Failure to schedule or attend within this period shall require a fresh booking, and no refund shall be issued.

6.1.3. The Parent may reschedule IA Day 1 only once. Any further changes shall require a new booking. No refund shall be issued for missed or repeatedly rescheduled appointments.

6.1.4. ARULA may reschedule IA Day 1, if required, up to five (5) times within a 90-working day window. If IA Day 1 cannot be conducted solely due to ARULA's unavailability within this window, ARULA will refund the IA fee after deducting applicable platform fees, within 90 working days from the end of the original 90-day period.

6.2. Initial Assessment Day 2 & Program Pricing:

6.2.1. After IA Day 2, ARULA will share a Suggestion Report and the applicable program price based on the Parent's requirements.

6.2.2. Prices reflected in the payment link include adjustments to ensure ARULA receives the full program amount after deduction of platform fees charged by the payment gateway.

6.2.3. For more information, You can review the ARULA Systems Overview here.

7.1 ARULA reserves the right to revise the program fees at any time from the date of the Parent's initial enquiry up to 60 calendar days from the date the invoice for enrolment is issued.

7.2 If prices change, the Parent may still pay the amount stated in the originally issued invoice until the expiry of the 60-day period. After this period, the revised fees shall apply.

8.1. Instalment plans may be offered at ARULA's sole discretion.

8.2. Failure to pay any instalment within 30 calendar days of the due date shall result in account deactivation and suspension of all Services, without any refund of amounts already paid.

8.3. After deactivation, the Parent shall have 7 additional days to clear all outstanding dues along with a late fee equal to:

(Total annual program fees, exclusive of GST and platform charges) ÷ 12

8.4. Failure to pay within this period shall result in permanent discontinuation of Services without refund.

9.1. ARULA is not responsible for technical, internet, device, software or connectivity issues experienced by the User.

9.2. Session interruptions arising from User-side technical issues are strictly non-refundable.

9.3. ARULA will attempt to reschedule only where the issue arises from ARULA's systems.

10.1. Initiating a chargeback, dispute or reversal against ARULA is treated as a breach of this Policy.

10.2. ARULA reserves the right to:

11.1. ARULA may terminate or suspend Services for violations of the Terms & Conditions, abusive conduct, safety concerns, non-payment, misuse or fraudulent behaviour.

11.2. If a parent or guardian has been provided an instalment-based payment option and fails to pay any outstanding instalment within thirty (30) calendar days of its due date, ARULA shall have the absolute right to immediately suspend and/or permanently discontinue the Services. In such circumstances, ARULA shall not be liable to refund any amounts already paid, nor shall it be obligated to continue, resume, or complete the remaining Services for the originally contracted service period.

11.3. If a User is found, or reasonably suspected, to have breached confidentiality by sharing ARULA's course materials or any other User's information (including children's images or videos), or by giving or selling account access to any third party, whether for consideration or otherwise, ARULA may immediately suspend or terminate the Services without prior notice. In such cases, no refund shall be payable, nor will ARULA be obligated to continue or complete the remaining service period. ARULA also reserves the right to pursue legal action for such violations.

11.4. No refunds shall be issued where termination results from User misconduct or breach.

12.1. Payment for Services does not guarantee:

12.2. Dissatisfaction with the pace or nature of therapeutic progress shall not entitle the User to a refund.

ARULA shall not be liable for any delay, interruption or failure in providing the Services arising from events beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, governmental actions, labour disturbances, cyber incidents, internet or connectivity failures, power outages, or platform/system disruptions. During the continuance of such events, affected online therapy sessions may be rescheduled at ARULA's discretion, and no refund or compensation shall be payable for service interruptions resulting from such events.

14.1. This Policy shall be governed by and construed in accordance with the laws of India.

14.2. Any dispute, claim or question arising out of or relating to this Policy shall first be resolved through good-faith negotiations between You and ARULA. If the dispute is not resolved within thirty (30) days, it shall be referred to arbitration in Mumbai, in accordance with the Arbitration and Conciliation Act, 1996, by a sole arbitrator mutually appointed by both parties. The arbitral award shall be final and binding on the parties. Subject to the above, the courts of Mumbai shall have exclusive jurisdiction.

We value your feedback and concerns. If you have any grievances or complaints regarding our services, please feel free to express them. You can contact your designated ARULA Care representative, or you may reach out to us at support@arulaforautism.com.

Please contact ARULA at support@arulaforautism.com to report any violations of this Payment, Refund & Cancellation Policy or to pose any questions regarding this Policy or the Service.

We deeply appreciate your trust in ARULA for Autism as your partner in providing Speech Therapy services for individuals with autism. If you have any questions or require further clarification regarding our payment and non-refundable policy, our customer support team is always available to assist you. Thank you for choosing ARULA for Autism. We are committed to working collaboratively to make a positive impact on the lives of individuals with autism and other developmental delays and their families.