1. Introduction
This document is published in accordance with (a) the Digital Personal Data Protection Act, 2023 and the rules framed thereunder, which govern the processing of digital personal data; and (b) the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended), which prescribe certain intermediary obligations, grievance redressal and content-related duties for access to or usage of the website www.arulaforautism.com (the "ARULA Platform").
By accessing, browsing, registering on, or otherwise using the ARULA Platform, You acknowledge and agree to be bound by these Terms and Conditions ("Terms of Use"). If You do not agree with any part of these Terms of Use, You must discontinue access and use of the ARULA Platform immediately.
The ARULA Platform is owned and operated by Mayuri Ramdasi Hearing and Speech Solutions Private Limited, a company incorporated under the laws of India ("MRHSSPL") and operating under the brand name "ARULA for Autism" (hereinafter referred to as "ARULA", "We", "Us", or "Our"). These Terms of Use govern Your access to and use of the ARULA Platform and the services, programs, assessments, content and related offerings made available by ARULA or its authorised third-party service providers (collectively, the "Services").
For the purposes of these Terms of Use, "You" or "User" includes:
• any individual or legal person who accesses or uses the ARULA Platform, whether registered or unregistered;
• individuals who browse publicly available content on the ARULA Platform without creating an account;
• individuals who purchase Services for themselves; and
• individuals who purchase Services on behalf of a minor or another person.
Registration on the ARULA Platform is not mandatory for accessing publicly available information; however, certain features and Services may require account creation, submission of information, and/or payment of applicable fees.
For the purpose of correct interpretation of these Terms of Use, the words "Therapeutic Services" or "Counselling" or "Therapy" means parent-guided developmental support, counselling, training, coaching, educational guidance and behavioural strategies provided through the ARULA Platform, whether referred to as therapy, counselling or guidance, and does not constitute medical treatment, psychiatric care, psychological therapy, clinical diagnosis or any service requiring registration under the Rehabilitation Council of India or any other medical regulatory authority.
2. Website Terms and Conditions
These Website Terms and Conditions written on this webpage shall manage your use of our Website, www.arulaforautism.com (and/or www.arulaforautism.in). These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Terms and Conditions.
The user agreement is of utmost importance, because it lets us know that you comply with the rules set down by ARULA. More importantly, it lets us know that you agree with our given policies, and wish to continue trade knowing fully well what rules we follow, and that going against any of them is actionable by law.
The domain name, www.arulaforautism.com (and/or www.arulaforautism.in). (Hereinafter referred to as "Website") is owned by ARULA FOR AUTISM / Ms. Mayuri Ramdasi / MAYURI RAMDASI HEARING AND SPEECH SOLUTIONS PRIVATE LIMITED ("MRHSSPL")
3. Terms of Use
When You use any the Website, including but not limited to, (e.g. Parental training or E-Learning sessions, counselling sessions and therapeutic sessions or counselling, service reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You.
ARULA has complete discretion over:
1. Assignment of ARULA Therapist, ARULA Guide, ARULA Care Therapist ("Therapist") after the enrolment of the parent is recorded for an annual ARULA course;
2. Change of Therapist as per its discretion over the course of the enrolment;
3. All the meeting scheduling, meeting, chat, sharing of media between Therapist and User is subjected to management supervision at ARULA.
4. Registration Eligibility
Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents, etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years as on the year of reading and subsequently agreeing to this agreement, you shall not register as a User of the ARULA website and shall not transact on or use the website or any services supplementary to the purpose, use and direction of this Website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parent(s) on the Website. ARULA reserves the right to terminate your registration and / or refuse to provide you with access to the Website if it is brought to ARULA's notice or if it is discovered that you are under the age of 18 years.
When the Services are used for the benefit of a minor (below the age of 18 years), such use shall be initiated, supervised, managed and consented to exclusively by the parent or legal guardian.
Parents/legal guardians shall:
• create and operate the ARULA Account on behalf of the minor;
• be fully responsible for the minor's use of the Services;
• supervise all interactions, sessions, chats and appointments;
• ensure that all information provided regarding the minor is accurate and lawful;
• accept liability for payments, decisions and communications made through the account.
ARULA does not knowingly permit minors to independently register or use the Services.
5. Your Account and Registration Obligations
If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and all the log-in, sign-up or other registration details and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.
When using the Services for a minor, the parent/legal guardian shall ensure the accuracy, completeness and truthfulness of all Personal Information, behavioural descriptions, medical history and therapy inputs.
ARULA shall not be responsible for any incorrect, misleading or incomplete information provided by the parent/legal guardian or resulting consequences.
6. Account Opening, Login Information and Security
Opening of the ARULA Account In the course of using the Services, you may be required to open and maintain an account with ARULA ("ARULA Account").
In the account creation process, you will be required to enter a valid email address, mobile number and master password (the "Login Information") to create and access your Account. You agree that you will supply accurate and complete information, and that you will update such information promptly.
The Website or Application does not store your master password on our servers so your passwords cannot be retrieved by anyone but you. Passwords are stored in encrypted or hashed form and are not accessible in plain text. If you forget your master password you will have to reset your account and setup a new one.
Provision of Personal Information as a condition to using some aspects of the Services, you may be required to register with ARULA and select a password and user name ("ARULA User ID"). If you are accessing the Services through a Third Party Website or service, ARULA may require that your ARULA User ID be the same as your user name for such Third Party Website or service.
You shall provide ARULA with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of this Terms of Use, which may result in immediate termination of your ARULA Account.
You represent that you shall not: (a) Select or use as a ARULA User ID a name of another person with the intent to impersonate that person; or (b) Use as a ARULA User ID a name subject to any rights of a person other than you without appropriate authorization.
You cannot share the log in credentials of Your account with anyone else. Any unauthorised log in from a third person and suspicious activity would lead to immediate termination of Your access and the Services as well as other services associated with your enrolment at ARULA for Autism without making Us accountable to transfer any kind of refund.
ARULA reserves the right to refuse registration of or to cancel an ARULA Account at its sole discretion. You shall be responsible for maintaining the confidentiality of your password.
The following rules govern the security of your Account and Login Information:
6.1. Login Information Security Rules
- You shall not share your Account and Login Information with any third party, let anyone else access or use your Account, or do anything else that might jeopardize the security of your Account;
- In the event you become aware of or reasonably suspect any breach of security, including without limitation any loss, theft, or unauthorized disclosure of the Login Information, you must immediately notify us at support@arulaforautism.com and modify your Login Information;
- You are solely responsible for maintaining the confidentiality of your Login Information (including your master password), and for restricting access to your hardware device while logged into Password Confidential Premium;
- You will be responsible for all activities coming from your Account or from your hardware device, including purchases, whether or not authorized by you.
- We can terminate your account or place your account on hold in order to protect you, ARULA or our partners from identity theft or other fraudulent activity.
ARULA may, at its sole discretion, suspend or terminate access to the Website or services where:
• behaviour indicates risk of harm to self/others;
• threats, abuse or inappropriate conduct is directed at therapists or staff;
• inaccurate or misleading information is provided for a minor;
• fraudulent activity or misuse of services is suspected.
ARULA reserves the right to suspend or terminate a User's access to the Website or Services where such suspension or termination is required for legal, regulatory, safety, compliance or operational reasons, including but not limited to breach of these Terms, misuse of the Services, safety concerns involving the child (minor), Therapist or staff, or inaccurate or misleading information provided by the User.
Where ARULA, at its sole discretion, elects to discontinue providing Services to a User for reasons not attributable to any fault, breach or misconduct on the part of the User or the parent/legal guardian, ARULA shall initiate a discretionary refund for the unused portion of the Services, calculated in accordance with its internal policies, after deducting amounts corresponding to Services already rendered, administrative costs and applicable taxes.
7. The Website
The Website, www.arulaforautism.com (and/or www.arulaforautism.in).is accessible by anybody. It has been arranged for offering all types of psychological assistance and support to Registered / Enrolled Users. "Enrolled Users" will be clients who have enlisted themselves on the Website and an account has been created based on given information. Such clients will have a particular client id and secret key / password for signing into their account to avail the services as provided. "Non-Registered Users" will be clients who are not enrolled with the Website yet may get to data on the Website. Certain highlights of the Website are accessible to Registered Users as it were.
8. Charges
For charges and payments, You are urged to read through our
Payment and Refund Policy here. All refunds, cancellations, pauses, extensions or fee adjustments, if any, shall be governed exclusively by ARULA's Payment and Refund Policy. No refunds shall be implied or granted outside the express terms of that policy.
9. Therapeutic Services Offered
ARULA employs Therapists after conducting internal credential verification, onboarding and training in accordance with its organisational standards and internal policies. The scope, nature and extent of such verification and training are determined solely by ARULA. Nothing herein shall be construed as a representation or guarantee of any specific qualification, licence, clinical designation or therapeutic outcome.
9.1 ARULA-Delivered Services; Therapist Assignment
All Services available on the ARULA Platform are provided exclusively by ARULA through its employed Therapists and authorised personnel. Therapists do not independently offer services on the ARULA Platform. ARULA, at its sole discretion, assigns a Therapist to a User (that is, the parent or legal guardian of a minor) based on program requirements, internal assessments, availability, and operational considerations. ARULA reserves the right to change or reassign Therapists at any time for quality assurance, performance, safety, scheduling, compliance, or operational reasons.
9.2 ARULA Supervision, Direction and Control
All therapy sessions, counselling, guidance, communications, scheduling, messaging, and review of media shared by Users are conducted under ARULA's supervision, direction, protocols and internal policies. The User acknowledges that the relationship with the Therapist exists solely within the ARULA Platform for the purpose of availing the Services and does not create any independent or personal professional relationship outside ARULA.
9.3 No Off-Platform Engagement or Circumvention
Users shall not solicit, engage, contract with, or continue services with any ARULA Therapist outside the ARULA Platform, nor attempt to bypass ARULA's supervision, scheduling, fees, communication systems or policies. Any such attempt to circumvent the Platform may result in suspension or termination of access to the Services and other action as deemed appropriate by ARULA.
9.4 Recording, Confidentiality and Use Restrictions
Users shall not record, store, transmit, publish, distribute or reproduce any therapy session, counselling session, video call, audio call, chat, message or material shared on the ARULA Platform, in whole or in part, without the express prior written consent of ARULA. Any unauthorised recording or dissemination is strictly prohibited and may result in immediate termination of access and legal action.
9.5 No Guarantee of Outcomes
ARULA does not guarantee any specific therapeutic, developmental, behavioural or communication outcomes, timelines or results. Outcomes vary depending on individual circumstances, parental implementation, consistency, environment and other factors beyond ARULA's control.
10. Children's / Minor's Use of the Services
When the Services are used for the benefit of a minor (below 18), such use shall be initiated, supervised, managed and consented to exclusively by the parent or legal guardian.
Parents/legal guardians shall:
• create and operate the ARULA Account on behalf of the minor;
• be fully responsible for the minor's use of the Services;
• supervise all interactions, sessions, chats and appointments;
• ensure that all information provided regarding the minor is accurate and lawful;
• accept liability for payments, decisions and communications made through the account.
ARULA does not knowingly permit minors to independently register or use the Services.
For Services intended to be availed for minors, or of any records of chats, messages, emails, voice calls, video-calls, videos and images shared by the legal guardians or parents with their Therapist(s), that involve minor or minor's information, over any communication medium; ARULA shall maintain session notes and records in accordance with clinical requirements. Parents/guardians acknowledge and consent to such record-keeping.
Users (and where applicable, parents or legal guardians on behalf of the minor) expressly consent to ARULA accessing, reviewing, storing and processing therapy notes, session records, assessments, progress logs and related materials for purposes including quality assurance, supervision, internal training, service improvement, compliance with applicable laws, dispute resolution and legal proceedings.
11. Payment
11.1. While all program and Service fees are denominated in Indian Rupees (INR), ARULA allows international Users to make payments in their local currency through supported payment gateways. The payable amount in the User's currency is calculated using the prevailing exchange rate to ensure ARULA receives the full INR value of the program after applicable gateway charges. Any foreign exchange fees, conversion charges, or bank-related costs shall be borne by the User.
11.2. Payment Facility for Users
- You, as a user, shall electronically notify Payment Facility using the appropriate ARULA Website features immediately upon Delivery or non-delivery within the time period as provided in Policies. Non notification by You of Delivery or non-delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction.
- ARULA reserves the right to refuse to process Transactions by users with a prior history of any complaints or questionable charges including without limitation breach of any agreements by user with ARULA or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
- ARULA may do such checks as it deems fit before approving the receipt of/User's commitment to pay (for Cash on Delivery transactions, if any) Transaction Price from the user for security or other reasons at the discretion of ARULA. As a result of such check if ARULA is not satisfied with the credibility of the user or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of / user's commitment to pay Transaction Price.
- The User acknowledge that ARULA will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of ARULA
12. Use of the Website
You agree, undertake and confirm that Your use of Website shall be strictly governed by the following binding principles:
12.1. You shall not host, display, upload, modify, publish, transmit, update or share any information which:
- a) belongs to another person and to which You does not have any right to;
- b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
- c) is misleading in any way;
- d) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
- e) harasses or advocates harassment of another person;
- f) involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
- g) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
- h) infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];
- i) promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
- j) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
- k) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
- l) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
- m) contains video, photographs, or images of another person (with a minor or an adult).
- n) tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
- o) engages in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" books related to the Website. Throughout this Terms of Use, ARULA's prior written consent means a communication coming from ARULA's Legal Department, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization;
- p) solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;
- q) interferes with another User's use and enjoyment of the Website or any other individual's User and enjoyment of similar services;
- r) refers to any website or URL that, in Our sole discretion, contains material that is inappropriate for the Website or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use;
- s) harm minors in any way;
- t) impersonate a minor without lawful authority;
- u) seek therapy for a minor without holding parental/legal guardian status;
- v) misrepresent health, behavioural or developmental information of a child;
- w) attempt to arrange offline, unsupervised, or inappropriate interactions with a Therapist.
- x) infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the services as provided;
- y) violates any law for the time being in force;
- z) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
- aa) impersonate another person;
- ab) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
- ac) threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
- ad) shall not be false, inaccurate or misleading;
- ae) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
- af) shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers;
12.2. You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve Our right to bar any such activity.
12.3. You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining" or any other illegitimate means.
12.4. You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website.
12.5. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us including the terms ARULA, ARULA.com, arulaforautism.com or arulaforautism.in or otherwise engage in any conduct or action that might tarnish the image or reputation, of ARULA or sellers on platform or otherwise tarnish or dilute any ARULA's trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or ARULA's systems or networks, or any systems or networks connected to ARULA.
12.6. You may not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of ARULA and / or others.
12.7. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to GST levies) regarding Your use of Our service or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
12.8. Solely to enable Us to use the information You supply Us with, so that we are not violating any rights You might have in Your Information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to Your Information. We will only use Your information in accordance with the Terms of Use and Privacy Policy applicable to use of the Website.
12.9. From time to time, You shall be responsible for providing information relating to the services proposed to be offered by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such services so as to mislead other Users in any manner.
12.10. You shall not engage in advertising to, or solicitation of, other Users of the Website to avail your services, including, but not limited to, services related to that being displayed on the Website or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other Users via the Website. It shall be a violation of these Terms of Use to use any information obtained from the Website in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than Us without Our prior explicit consent.
ARULA shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through groups of people, intentionally or unintentionally in this regard.
13. No Medical Advice Provided
The content provided by the Website, either by ARULA or by the Therapists, should not be construed under any circumstances to be an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner. ARULA for Autism only provides counselling in the subject of parent-led or guardian-led developmental therapeutic intervention. ARULA for Autism does not claim or project to provide therapy (especially the one that require prior license registration from the Rehabilitation Council of India) directly to the children or individuals experiencing any kind of developmental delay. If You rely on any of the information provided by the Website, You do so solely at Your own risk. The information that You obtain or receive from ARULA, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational and scheduling purposes only. In no event shall We be liable to You or anyone else for any decision made or action taken by You in reliance on such information.
References to "therapy" or "counselling" on the Website are descriptive in nature and do not imply provision of regulated clinical or medical services.
Therapeutic Services provided through the Website do not guarantee improvement, cure, resolution of symptoms, behavioural change, or therapeutic outcome. Progress varies depending on individual circumstances and ARULA shall not be liable for any dissatisfaction with outcomes.
ARULA does not provide emergency, crisis intervention or urgent medical services. In case of emergencies including risk of self-harm, harm to others, seizures, medical distress or psychiatric conditions, Users must immediately contact local emergency services, hospitals or qualified medical professionals.
13.1. Non-substitution of professional medical advice:
The Information provided on the Website and in any other communications from or provided through ARULA is not intended as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. Do not disregard, avoid or delay obtaining medical advice from a qualified medical and psychology professional because of advice that You may have obtained through the website. Your use of Information provided on the Website is solely at Your own risk. Nothing stated or posted on the Website or available through any Services is intended to be and must not be taken to be, the practice of medicine or the provision of medical care. You acknowledge and confirm that ARULA shall not be responsible for Your treatment or be treated as an emotional well-being care provider on account of collection of the consultation fees for private consultation by Therapists, for any reason whatsoever.
14. Contents Posted on Site
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "Content"), are proprietary information belonging to solely and exclusively to ARULA. Except as expressly provided in these Terms of Use, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without ARULA's express prior written consent.
15. Privacy Policy
For ARULA's policy relating to its use of your personal data, please review ARULA's current Privacy Policy, which is hereby incorporated by reference to this Terms of Use. Your acceptance of this Terms of Use constitutes your acceptance and agreement to be bound by our Privacy Policy. Children's privacy is a major concern today in online networking and Internet platforms in general. We only serve majors (those of the age 18 and above), thus making sure that children are not at the risk of divulging details that are not required or safe. The Indian Contract Act of 1872 binds us against allowing minors to use a merchant platform to avoid any such situations.
16. Intellectual Property Rights
All intellectual property rights subsisting in respect of the ARULA for Autism Platform belong to MRHSSPL. This ARULA Platform, the Services and the Content are protected by copyright and other intellectual property rights as collective works and/or compilations, pursuant to applicable copyright laws, international conventions, and other intellectual property laws. You undertake that: (a) You shall not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any part of the ARULA Platform and the Content, software, materials, or the Services in whole or in part; (b) You shall not store any significant portion of any Content in any form. Copying or storing of any Content other than personal and non-commercial use is expressly prohibited without prior written permission from ARULA or from the copyright holder identified in such Contents copyright notice.
16.1. Trademark Complaint
ARULA respects the intellectual property of others. In case You feel that Your Trademark has been infringed, You can write to ARULA at support@arulaforautism.com.
17. Service Description
ARULA does not warrant that service description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
Parents and legal guardians acknowledge that the implementation of strategies, exercises, routines and recommendations provided through the Services occurs within the child's home or daily environment under the parent's or guardian's control and supervision. ARULA does not physically supervise, monitor or control the execution of such activities and shall not be responsible for any outcomes, injuries or incidents arising therefrom.
18. Disclaimer or No Warranties
The Services, Website, counselling content, assessments, recommendations and all related features are provided on an "as-is", "as-available" basis without warranties of any kind, express or implied.
18.1. ARULA disclaims all warranties relating to:
- accuracy, timeliness, reliability or completeness of therapeutic advice;
- suitability of therapists;
- therapeutic outcomes or improvements;
- error-free or uninterrupted access;
- non-infringement, merchantability, or fitness for a particular purpose.
19. Limitation of Liability
19.1. ARULA, its founders, directors, employees, counsellors, therapists, advisors, representatives, contractors, affiliates and service providers (collectively, the "ARULA Parties") shall not be liable for any direct, indirect, incidental, special, punitive, exemplary or consequential damages, including but not limited to:
a) personal injury, emotional distress or mental harm;
b) delay, failure or interruption in therapy sessions;
c) loss of data, loss of profits, loss of business, or loss of goodwill;
d) errors, omissions, negligence, misstatements or misconduct of any Therapist;
e) reliance placed on any advice, assessment, communication or recommendation provided through the Website;
f) unauthorised access to User data or communications, unless caused solely by ARULA's gross negligence;
g) actions or inactions of any third-party service provider (e.g., payment gateways, communication tools, video-calling platforms);
h) any acts, omissions or misconduct by the parent/legal guardian in relation to the minor.
19.2. ARULA does not guarantee:
a) the accuracy, completeness or usefulness of any content provided by Therapists;
b) the professional competence, conduct or suitability of any therapist;
c) any therapeutic, developmental, behavioural, educational or clinical outcomes;
d) uninterrupted access to the Website or Services.
19.3. To the fullest extent permitted under applicable law, ARULA's total aggregate liability, whether in contract, tort, negligence or otherwise, shall not exceed the total fees paid by You (or on behalf of the minor) to ARULA in the three (3) months immediately preceding the event giving rise to liability.
19.4. ARULA shall not be liable for any claims arising from or relating to:
a) use of the Services by a minor without proper parental/legal guardian supervision;
b) inaccurate, incomplete or misleading information provided by the User or parent/guardian;
c) breach of these Terms by the User;
d) personal decisions made by Users based on therapy content;
e) any emergency or crisis situation requiring in-person medical, psychiatric or emergency intervention.
20. Indemnity
20.1. You (and where applicable, the parent/legal guardian on behalf of the minor) agree to fully indemnify, defend and hold harmless the ARULA Parties from and against any and all claims, damages, losses, liabilities, penalties, costs and expenses (including reasonable attorneys' fees) arising out of or relating to:
a) Your violation of these Terms;
b) misuse of the Website or Services by You or the minor;
c) any claim arising out of therapy sessions, advice, assessments or communications between You/the minor and any therapist;
d) inaccurate, incomplete or misleading information provided by You relating to the minor's health, behaviour, diagnosis or developmental needs;
e) any breach of confidentiality or unauthorised recording, sharing or publishing of therapy content or sessions;
f) interactions (online or offline) between You/the minor and any therapist not expressly authorised by ARULA;
g) any act, omission or negligence of the parent/legal guardian in supervising the minor's use of the Services;
h) any claims brought by third parties (including other parents, guardians, schools, therapists or medical practitioners) resulting from Your use of the Services.
20.2. The indemnity obligations above shall survive:
a) termination or deactivation of Your Account;
b) discontinuation of the Services;
c) deletion of the Website or any part thereof;
d) any settlement or resolution entered into by the User.
20.3. The Services provided by ARULA are supportive, educational and behavioural in nature and are not a substitute for medical, clinical or psychiatric treatment. While the therapy sessions are conducted by qualified therapists under ARULA, parents and legal guardians remain solely responsible for the physical safety, environment, supervision and well-being of the child at all times, including during remote sessions. ARULA shall not be liable for any injury, incident, behavioural outcome, or harm arising from the child's environment, lack of supervision, pre-existing conditions, or the Parent's failure to follow safety instructions. ARULA's liability, if any, for the acts or omissions of its personnel shall at all times be limited to the maximum extent permitted under Applicable Laws and shall in no event exceed the fees paid in the preceding six (6) months.
21. Survival of Obligations
Provisions relating to limitation of liability, indemnity, intellectual property, governing law, jurisdiction, confidentiality and disclaimers shall survive termination or expiration of these Terms, suspension or deletion of the User Account, and discontinuation of the Services for any reason whatsoever.
22. Force Majeure
ARULA shall not be liable for any delay, interruption or failure in providing the Services arising from events beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, governmental actions, labour disturbances, cyber incidents, internet or connectivity failures, power outages, or platform/system disruptions. During the continuance of such events, affected online therapy sessions may be rescheduled at ARULA's discretion, and no refund or compensation shall be payable for service interruptions resulting from such events.
23. Modification of Terms of Use
ARULA reserves the right to change these Terms & Conditions at any time. Updated versions of the Terms & Conditions will appear on this web site and are effective immediately. You are responsible for regularly reviewing the Term & Conditions. Continued use of this web site after any such changes constitutes your consent to such changes.
24. Consent
By using the Services, You consent to receive session reminders, administrative messages, therapeutic communication and other notifications through email, SMS, WhatsApp or phone.
By availing Services, You consent to ARULA and the therapist creating, storing and processing therapy notes, assessments and progress logs.
By availing the Services, You consent to ARULA creating, accessing, processing and retaining therapy-related records for lawful operational, quality, training, compliance and dispute resolution purposes.
By using the Services, You acknowledge that ARULA is not equipped to handle emergencies or crisis situations and agree to seek immediate external assistance where required.
25. Links to other sites
ARULA is not responsible and does not endorse any material outside ARULA.com which may be accessed through a hypertext link on our site. Any links provided on the web site are not under our control and we do not assume any responsibility or liability for the content available at such linked websites. We do not intend any links to be referrals or endorsements of the linked entities and the links are provided for your convenience only.
26. Third-Party Tools Disclaimer
The Website may integrate video-calling tools, communication tools, payment gateways or scheduling systems operated by third parties. ARULA is not liable for service issues, data handling, outages or errors caused by such third-party tools.
27. Viruses
While due care has been taken to ensure that our web site is kept free of all viruses ARULA shall not be liable in any manner whatsoever for any damages of any kind arising from the operation, content or use of the web site.
ARULA implements reasonable security measures under applicable law; however, no system is fully secure. ARULA shall not be liable for:
a) hacking incidents,
b) cyberattacks,
c) unauthorised access to User or therapist data,
d) data theft or data loss, unless caused solely by ARULA's gross negligence.
28. Compliance with Laws and Dispute Resolution
Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Mumbai. Any dispute or claim arising out of or relating to this Privacy Policy shall first be attempted to be resolved amicably through good faith discussions between the User and ARULA. If such dispute is not resolved within thirty (30) days, it shall be subject to the exclusive jurisdiction of the competent courts at Mumbai, Maharashtra, India, and shall be governed by the laws of India.
29. Jurisdictional Issues/Sale in India Only
Unless otherwise specified, the material on the Website is presented solely for the purpose of sale / provided in India. ARULA make no representation that materials in the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and ARULA is not responsible for the services availed in other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.
Users accessing the Services from outside India acknowledge that ARULA operates under Indian laws. ARULA does not guarantee compliance with foreign laws unless expressly stated.
30. Third party sites
If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the terms and conditions and privacy policies of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
30.1. Restrictions:
- using this Website in any way that is or may be damaging to this Website
- using this Website in any way that impacts user access to this Website
- using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity
- engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website
- using this Website to engage in any advertising or marketing
- Certain areas of this Website are restricted from being access by you and ARULA may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.
31. Severability
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
32. Variation of Terms
ARULA is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis. The Terms of Use have been drafted, and shall be construed, in the English language. Any translation of the Terms of Use is solely for reference only. In the event of inconsistency between the English language version and a translated version, the English language version of the Terms of Use shall always prevail.
33. Contact
Please contact ARULA at support@arulaforautism.com to report any violations of this Terms of Use or to pose any questions regarding this Terms of Use or the Service.
